Shipping Policy

Lead Building Supply — Shipping Policy

1. Order Processing

  • Orders are generally processed within 1–2 business days after payment confirmation.

  • If an order includes non-stock or special-order items, processing may take up to 5–7 business days.

  • All business days refer to Monday through Friday, excluding public holidays.

2. Shipping Zones & Regions

  • Domestic (within Canada): We ship to all provinces and territories.

  • International: Currently, we do not ship internationally (or: “contact us for a quote if needed”).

3. Shipping Methods & Delivery Times

We currently offer Local Delivery for orders within our service area.

For Canada-wide shipping, please contact us directly for shipping arrangements, rates, and availability before placing your order.

Delivery Information
Delivery timelines may vary depending on product availability and location.
Tracking information will be sent via email once your order has been shipped.

Note: Exact delivery times depend on the carrier and your location. Tracking details will be provided via email once your order ships.

4. Shipping Costs

  • Flat-Rate Shipping: e.g., a set fee (e.g., $19.99 CAD) for standard shipping across Canada.

  • Real-Time Shipping Rates: Calculated based on package dimensions, weight, and destination.

  • Free Shipping: On orders over $X CAD (e.g., $500)—free standard shipping applies only within Canada.

5. Handling Fees

  • A nominal handling/packaging fee (e.g., $5–$10 CAD) may apply to oversized or delicate items requiring special care.

  • Included automatically in the shipping total at checkout.

6. Order Tracking

  • Once your order ships, you’ll receive:

    • A tracking number.

    • Instructions on how to track via the carrier’s website.

  • For local deliveries: the tracking may include driver ETA or real-time updates.

7. Delivery Instructions & Receipt

  • Unattended Delivery Consent: If you won’t be present at delivery, please ensure your address is safe and accessible. By proceeding, you authorize us to leave the item at the delivery location without signature.

  • Delivery Issues: If damaged upon arrival, note it on the delivery receipt and notify us within 48 hours for assistance with replacement or refund.

8. Lost or Damaged Shipments

  • In the rare event of lost or damaged items:

    • Report within 7 days to trigger insurance claims.

    • We’ll either replace the item or refund your purchase, depending on availability and customer preference.

    • Return shipping may be arranged at our expense, where item condition permits.

9. Shipping Restrictions

  • Certain items (e.g., oversized tools, restricted materials) might:

    • Require an additional freight quote.

    • Be limited to local pickup only.

  • International shipping is not supported due to customs and compliance regulations (if applicable).

10. Returns & Refunds

  • Our Return & Refund Policy is available [link here], with specific details on:

    • Who pays return shipping.

    • Accepted return conditions.

    • Restocking fees for custom or opened products, if any.

11. Revision Policy

  • We reserve the right to update our Shipping Policy at any time.

  • Last updated: August 1, 2025.

  • All changes are effective immediately upon posting to the site.

12. Contact Information

For any shipping-related inquiries:

  • Email: shipping@leadbuildingsupply.ca

  • Phone: +1-800-123-4567, +1-942-388-0012 (Mon–Fri, 9 AM–5 PM EST)

  • Or use our contact form on the website for a prompt response.